Support

Effective and timely support is crucial to the efficient running of your school. Our aim is to provide the best possible support to all our users, in the shortest possible time. We have been helping schools since 1982. We know their problems and what they are trying to achieve. Although we treat all calls for help with the same importance, we also understand that not all users have equal computer skills. Some are novices that lack the confidence of the more advanced users, and need to be guided with care and patience.

OASIS users receive:

Instant telephone support
Remote PC support as and when needed
Regular and easy program updates via the Internet
User area and forums on our Web site listing any news and recent changes to programs.
All user guides incorporated as part of Oasis
Video training guides – downloadable to be incorporated into OASIS – or viewable on the internet
Staff who know all aspects of the system in depth, thus ensuring a speedy and accurate response to problems and queries
All software is developed in-house so OASIS is in the position to modify it quickly as circumstances dictate. OASIS can thus respond rapidly to user needs.
The software is designed exclusively for schools and modifications and developments are influenced by the OASIS user needs.

And what do our users think of our support? Just some quotes from our users on our support and software ….

The support we receive from Oasis is outstanding. With other software, we can lose days at a time in frustration. With Oasis, the phone calls are almost always answered immediately, and the solutions are incredibly quick at coming. Thank you for all you are doing to support our school. – Radley College (Head of Finance)

The service I receive from OASIS is always exceptional. There’s always someone on hand to assist and is professional, friendly and very helpful. – Bute House Preparatory School (Finance Manager)

Your support is outstanding, you are always available on the end of the phone when I need you and always can give us a solution straight away or come back very shortly after with an answer. I cannot thank you enough. – Reigate Grammar School ( Payroll/HR)

I have always found you and your team very helpful. Changes to the Oasis system are often available later that same day to download and use.

Phone calls are always answered by a knowledgeable person and if the answer needs further analysis or investigation, a return call shortly follows with the answer. – Royal Hospital School (Deputy Bursar)

I have personally used Oasis at the (Duke of Kent) School for over 20 years. Oasis makes the complex business of running the School’s accounting and finance as straight-forward as possible. Alex and his team not only provide highly intuitive and innovative software but, more importantly, an outstanding level of support. Their patience and product knowledge are invaluable. – Chris Finill, Duke of Kent Finance Bursar

.…..support given by you all to be invaluable. There is almost always someone at the end of the phone when we need it, either to help themselves or to point us in the right direction and in this day and age this is definitely not always the case! Regarding payroll in particular, for me your knowledge not only of the system itself but how this links in to tax, TPS implications etc etc is so important in having created a system which does what we, as users, need it to do. I know we don’t use all the bells and whistles which Oasis offers but for us it suits our needs perfectly… Duke of Kent School (Assistant Finance Bursar)

I can sincerely say that the support received from Oasis is always of the highest standard, I always know I will receive the help required when telephoning and cannot praise you all enough. – Claires Court Schools

I am delighted with your service also Gill and Serena which is second to none.I have never worked with a support company that in my opinion is as helpful, accommodating and above all so lovely to work with.You and your team have always been a major life line to Sam and myself. Thank you and your team for your invaluable support ! Oasis is very much appreciated . – Harvington School (School Business Manager/Clerk to Governors)